Privacy Policy

Last updated: January 1, 2025 · Effective: January 1, 2025

Call of Heart Inc. ("we," "our," or "us") is a 501(c)(3) nonprofit organization registered in Delaware, USA. We take your privacy seriously and collect only what is necessary to process donations and communicate our mission.

1. Information We Collect

We collect the following when you make a donation or contact us:

Identity data: Full name, email address, country of residence
Transaction data: Donation amount, payment method, transaction reference
Communication data: Messages you submit through our contact form
Technical data: IP address, browser type, pages visited (via standard server logs)
Newsletter data: Email address if you subscribe to our updates

We do not collect credit card numbers, bank account details, or crypto private keys — all payment processing is handled by third-party processors.

2. How We Use Your Information

To process and confirm your donation and issue tax receipts
To send transactional emails (donation confirmation, campaign updates)
To send our newsletter if you subscribed (unsubscribe anytime)
To comply with legal obligations (IRS 501(c)(3) reporting, anti-money laundering)
To improve our website and campaigns through aggregate analytics

3. Sharing Your Information

We never sell, rent, or trade your personal information. We may share data with:

Payment processors (PayPal, Stripe) solely to complete transactions
Our auditors (Deloitte LLP) for annual financial verification
Law enforcement only when legally required by a valid court order

4. Data Retention

Donation records are retained for 7 years as required by US tax law. Newsletter subscriptions are kept until you unsubscribe. Contact form messages are deleted after 2 years.

5. Your Rights

Depending on your jurisdiction (GDPR/CCPA), you may have the right to:

Access a copy of your personal data
Request correction of inaccurate data
Request deletion of your data (subject to legal retention requirements)
Opt out of newsletter communications at any time
Lodge a complaint with your local data protection authority

To exercise these rights, email privacy@callofheart.org.

6. Cookies

We use essential cookies for session management and security. See our Cookie Policy for details.

7. Contact

For privacy inquiries: privacy@callofheart.org
Call of Heart Inc., 251 Little Falls Drive, Wilmington, Delaware 19808, USA